Terms & Conditions — viza4d Platform Agreement

1 Definitions

In these Terms & Conditions, the following words and expressions carry the meanings set out below unless the context requires otherwise:

2 Eligibility

Use of the viza4d Platform is restricted to individuals who satisfy all of the following conditions simultaneously:

• You are at least 21 years of age. viza4d applies a 21+ minimum age standard — stricter than the statutory minimum in some offshore jurisdictions — to align with the standard broadly accepted for responsible gambling in Southeast Asia.
• You are accessing the Platform as a private individual for personal, recreational purposes. Corporate or commercial use is not permitted.
• You have the legal capacity to enter into a binding contract under the laws applicable to you.
• You are not located in or accessing the Platform from a Prohibited Territory at the time of registration or betting activity.
• You are not a current or former employee, contractor, agent, or close family member of an employee of viza4d or any of its affiliated entities, technology suppliers, or game studios.
• You have not previously had an Account terminated by viza4d for cause, and you are not currently under a self-exclusion period on this Platform.

3 Account Registration

To access real-money betting services on viza4d, you must register a single Member Account. You may only hold one Account per individual, household, IP address, device, and shared payment method. Registration of multiple Accounts by a single individual constitutes a material breach of these Terms and will result in immediate termination of all associated Accounts and forfeiture of all Balances pending investigation.

When registering, you must provide accurate, current, and complete information including your full legal name, date of birth, email address, and valid Indonesian mobile number. You must ensure this information remains accurate throughout the life of your Account and update it promptly if circumstances change.

viza4d reserves the right to request supporting identity documents at any stage of the account lifecycle — including at registration, prior to first withdrawal, or at any other time our compliance team deems necessary. Failure to provide requested documentation within 14 calendar days will result in Account suspension.

• Username and password: You are responsible for choosing a strong, unique password and for all activity that occurs under your credentials. Do not share your login details with any third party.
• Email verification: A verification email will be sent to the address provided at registration. The Account becomes fully active only after the email link is confirmed.
• Mobile verification: An SMS OTP may be required for certain transactions including first withdrawal and significant account changes.
• Minors: If viza4d discovers that a Member is under 21, the Account will be immediately suspended, all Wagers voided, all winnings forfeited, and only original deposits (minus any amounts already wagered) may be returned at viza4d's discretion following investigation.

4 Deposits & Withdrawals

All financial transactions on viza4d are denominated in Indonesian Rupiah (IDR / Rp). viza4d supports the following Indonesian payment channels for both deposits and withdrawals:

Bank Transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata.
E-Wallet: OVO, DANA, GoPay, ShopeePay, LinkAja.

• Minimum deposit: Rp 10.000 per transaction (payment channel minimums may be higher).
• Maximum deposit: Rp 50.000.000 per single transaction; higher limits available for verified VIP accounts by prior arrangement.
• Deposit processing time: Real-time for all supported channels under normal circumstances. Delays caused by third-party banking systems are outside viza4d's control.
• Minimum withdrawal: Rp 50.000 per transaction.
• Withdrawal processing time: Target processing within 3 minutes for fully verified accounts during 07:00–24:00 WIB. Withdrawals submitted outside these hours will be processed the following morning.
• Withdrawal destination: Withdrawals will only be sent to an account or e-wallet registered in the Member's own name and linked to the verified identity on file. Third-party withdrawals are strictly prohibited.
• Withdrawal fees: viza4d does not charge a fee for standard withdrawals. Your bank or e-wallet provider may apply their own charges, for which viza4d accepts no responsibility.

viza4d reserves the right to conduct enhanced due diligence on any withdrawal request, particularly for large amounts, newly registered accounts, or accounts flagged by our fraud detection systems. In such cases, processing times may be extended while the review is completed.

5 Bonuses & Promotions

viza4d may offer various promotional bonuses including welcome bonuses, deposit reload bonuses, cashback offers, free bets, and loyalty rewards. All bonuses are subject to specific terms published at the time of the offer, including wagering requirements, eligible games, maximum bet limits, and expiry dates.

• Wagering requirements: Bonus funds must be wagered a specified number of times (typically 5x to 30x the bonus amount) before they convert to withdrawable cash. Wagering contribution varies by game type — slots typically contribute 100%, while table games, live casino, and sports betting may contribute less.
• Maximum bet restriction: While wagering a bonus, you may not place single bets exceeding Rp 50.000 unless otherwise stated. Violating this restriction voids the bonus and any associated winnings.
• One bonus at a time: Only one active bonus may be wagered at any given time. You may not stack multiple promotional offers simultaneously.
• Bonus abuse: viza4d reserves the right to void bonuses and associated winnings if we determine that a Member has engaged in bonus abuse — including but not limited to opposite-bet hedging, irregular betting patterns designed to extract bonus value with minimal risk, or coordinated multi-account activity.
• Expiry: Bonuses and their associated wagering requirements typically expire 30 days after issuance unless otherwise stated. Expired bonuses are forfeited and removed from your Balance automatically.

Full promotional terms for each bonus offer are displayed on the Platform at the time of opt-in. It is your responsibility to read and understand these terms before accepting any bonus. If you have questions, contact support before claiming the offer.

6 Betting Rules

All wagers placed on viza4d are subject to the specific rules governing each product vertical — sportsbook, live casino, togel, and slots. General principles applicable to all betting activity include:

• Bet acceptance: A bet is confirmed only when you receive an on-screen confirmation and a unique bet ID. Bets not confirmed are void regardless of any visual indication to the contrary.
• Bet cancellation: Once a bet is confirmed, it cannot be cancelled or amended except in cases of obvious error (e.g., incorrect odds displayed due to a technical malfunction). viza4d reserves the right to void bets placed under such circumstances.
• Settlement: Winning bets are settled according to official results as determined by the relevant sports body, casino game outcome, or togel draw authority. viza4d's determination of results is final except in cases of manifest error.
• Voided events: If an event is abandoned, postponed beyond 48 hours, or cancelled, all bets on that event are void and stakes refunded — except for markets already determined at the time of abandonment.
• Maximum winnings: viza4d reserves the right to impose maximum payout limits on certain bet types. Single-bet maximum payout is currently Rp 500.000.000 per event. Mix parlay (accumulator) maximum payout is Rp 1.000.000.000 per bet slip. These limits apply per Member per event regardless of the number of bets placed.
• Sportsbook specific: For football (bandar bola) and other sports, bets are settled based on the result at the conclusion of normal time unless otherwise stated. Extra time and penalties count only for markets explicitly including them. Asian handicap (voor bola) and Over/Under markets follow standard industry settlement rules.
• Live betting: During in-play betting, odds and available markets update in real time. Due to transmission delays, there may be a brief lag between real-world events and odds adjustment. viza4d reserves the right to void bets accepted after the relevant in-game event has occurred.
• Casino RTP: Return-to-Player percentages for all slot and casino games are published on the Platform. RTP represents long-term statistical expectation and does not guarantee results for individual sessions.

7 Prohibited Conduct

The following activities are strictly prohibited on viza4d. Engaging in any of these behaviours constitutes a material breach of these Terms and may result in immediate Account suspension, forfeiture of Balance, and permanent exclusion from the Platform:

• Multi-accounting: Creating or operating more than one Account per individual, household, or shared payment method.
• Account sharing: Allowing another person to access or place bets using your Account credentials.
• Arbitrage betting: Systematically exploiting odds discrepancies between viza4d and other platforms or between different markets on viza4d to guarantee profit regardless of outcome.
• Automated betting: Using bots, scripts, artificial intelligence, or other automated tools to place bets, scrape odds data, or interact with the Platform.
• Collusion: Coordinating betting activity with other Members or third parties to manipulate outcomes or extract unfair advantage, particularly in peer-to-peer games or live casino.
• Money laundering: Using viza4d to deposit, wager, and withdraw funds for the purpose of concealing the origin or destination of money rather than for genuine recreational gambling.
• Fraudulent deposits: Depositing via a payment method you do not own, using stolen credentials, or initiating chargebacks after losing bets.
• Exploitation of errors: Deliberately exploiting technical glitches, incorrect odds, or payout errors to your advantage. You must report any suspected error immediately to support.
• Abusive behaviour: Harassment, threats, or abusive language directed at viza4d staff or other Members via chat, email, or any other communication channel.

viza4d employs sophisticated fraud detection systems and conducts regular manual reviews of betting patterns. If we identify suspicious activity, we reserve the right to suspend your Account pending investigation, request additional verification documents, and withhold withdrawals until the review is complete.

8 Know Your Customer (KYC) & Verification

viza4d is committed to preventing underage gambling, money laundering, and identity fraud. As part of this commitment, we require all Members to complete KYC verification before processing their first withdrawal or at any other time our compliance team deems necessary.

Standard KYC documentation includes:

• Proof of Identity: A clear, colour scan or photograph of your Indonesian National Identity Card (KTP), passport, or driver's licence (SIM). The document must be valid (not expired) and show your full name, date of birth, photograph, and document number.
• Proof of Address: A recent utility bill (electricity, water, internet), bank statement, or government-issued document dated within the last 3 months showing your full name and residential address in Indonesia.
• Proof of Payment Method: A screenshot or photo of your bank account statement or e-wallet dashboard showing your name and account number, matching the payment method registered on your viza4d Account.
• Selfie Verification: A photograph of yourself holding your identity document next to your face, with the document clearly readable and your face clearly visible.

Documents must be submitted via the secure upload portal in your Account dashboard. viza4d reviews KYC submissions within 48 hours during business days. Once verified, your Account will be marked as "KYC Approved" and withdrawal requests will process normally. Failure to submit requested documents within 14 days will result in Account suspension and inability to withdraw funds.

9 Responsible Gaming

viza4d is committed to promoting responsible gambling and providing tools to help Members maintain control over their betting activity. We recognize that for some individuals, gambling can become problematic, and we take this issue seriously.

Available responsible gaming tools include:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your Account dashboard. Once set, limits cannot be increased for 24 hours to prevent impulsive decisions.
• Session Time Limits: Configure automatic logout after a specified period of continuous play.
• Cool-Down Period: Temporarily suspend your Account for 24 hours, 7 days, or 30 days. During this period, you cannot log in, deposit, or place bets.
• Self-Exclusion: Permanently or temporarily exclude yourself from viza4d for a minimum of 6 months. Self-exclusion is binding and cannot be reversed before the chosen period expires. To initiate self-exclusion, contact our support team.
• Reality Checks: Receive periodic on-screen reminders of how long you have been playing and your session win/loss total.

If you feel that gambling is negatively affecting your life, relationships, or financial situation, we strongly encourage you to seek help. Visit our dedicated Responsible Gaming page for links to professional support organizations and additional resources.

viza4d reserves the right to impose responsible gaming measures on any Account if we identify patterns of behaviour consistent with problem gambling — even if the Member has not requested such measures.

10 Intellectual Property

All content on the viza4d Platform — including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software code, user interface design, and data compilations — is the property of viza4d or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Platform except as incidentally necessary for normal browser caching or as explicitly permitted by these Terms.

• You may not scrape, data-mine, or systematically extract odds data, game outcomes, or other content from the Platform for commercial purposes.
• The viza4d name, logo, and all related marks are registered trademarks. You may not use these marks without prior written consent.
• Game content (slots, live casino tables, etc.) is licensed from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These studios retain all intellectual property rights in their respective games.

11 Limitation of Liability

To the maximum extent permitted by applicable law, viza4d's total liability to you for all claims arising out of or related to your use of the Platform — whether in contract, tort, negligence, strict liability, or otherwise — shall not exceed the total amount you deposited into your Account during the 90 days immediately preceding the event giving rise to the claim, or Rp 10.000.000, whichever is lower.

viza4d shall not be liable under any circumstances for indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or reputational harm, even if we have been advised of the possibility of such damages.

Specific exclusions:

• viza4d is not liable for losses arising from your failure to safeguard your Account credentials or from unauthorized access to your Account by third parties.
• viza4d is not responsible for delays, interruptions, or failures of service caused by internet connectivity issues, third-party payment processor failures, force majeure events, or acts of government or regulatory bodies.
• viza4d does not guarantee that the Platform will be error-free, uninterrupted, or free from viruses or other harmful components. You use the Platform at your own risk.
• viza4d is not liable for the actions, content, or services of any third-party linked from the Platform, including game studios, payment processors, or affiliate partners.

These limitations apply whether or not viza4d has been advised of the possibility of such damages and regardless of the failure of the essential purpose of any limited remedy.

12 Privacy & Data Protection

viza4d collects, stores, and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By using the Platform, you consent to the collection and use of your data as described in the Privacy Policy.

In summary, viza4d collects personal data including your name, date of birth, email address, mobile number, residential address, payment method details, identity documents, IP address, device information, and betting history. This data is used to operate the Platform, process transactions, verify your identity, comply with legal obligations, prevent fraud, and improve our services.

viza4d does not sell your personal data to third parties. We may share data with trusted service providers (payment processors, KYC verification services, customer support platforms) under strict confidentiality obligations, and we may disclose data if required by law, court order, or regulatory authority.

For full details on how we handle your data, your rights under applicable data protection laws, and how to exercise those rights, please read our complete Privacy Policy.

13 Suspension & Termination

viza4d reserves the right to suspend or terminate your Account at any time, with or without notice, if we determine that you have breached these Terms, engaged in fraudulent or abusive conduct, or for any other reason at our sole discretion.

Grounds for immediate termination include but are not limited to:

• Providing false or misleading information during registration or KYC verification.
• Being under 21 years of age.
• Operating multiple Accounts.
• Using the Platform from a Prohibited Territory.
• Engaging in money laundering, collusion, arbitrage betting, or use of automated bots.
• Abusing bonuses or exploiting technical errors.
• Initiating chargebacks or fraudulent payment disputes.
• Threatening or abusing viza4d staff.

Upon termination, all pending bets will be voided (unless already determined), all bonus funds will be forfeited, and your remaining Balance (if any) will be returned to you via your verified payment method after deduction of any amounts owed to viza4d. If your Account is terminated due to fraud or material breach, viza4d reserves the right to withhold your Balance pending investigation and to pursue legal remedies.

You may close your Account voluntarily at any time by contacting customer support. Before processing your closure request, viza4d will settle all pending bets, complete any outstanding withdrawals, and ensure no bonuses with active wagering requirements remain on the Account.

14 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which viza4d holds its international gaming licence. Any dispute arising out of or related to these Terms shall be resolved through binding arbitration in accordance with the rules of the arbitration body designated in our licence terms, or if no such body is designated, the rules of the International Chamber of Commerce (ICC).

By agreeing to these Terms, you waive your right to participate in class action lawsuits or class-wide arbitration. All disputes must be brought on an individual basis.

Before initiating formal dispute resolution, you agree to contact viza4d customer support to attempt to resolve the matter informally. Most disputes can be resolved quickly and amicably through direct communication with our support team.

15 Amendments to These Terms

viza4d reserves the right to modify, amend, or replace these Terms & Conditions at any time. When material changes are made, we will notify you by email and/or by posting a prominent notice on the Platform at least 14 days before the new terms take effect.

Your continued use of the Platform after the effective date of amended Terms constitutes your acceptance of those changes. If you do not agree to the new terms, you must cease using the Platform and close your Account before the effective date.

It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revisions were made.

16 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you need assistance with your Account, please contact viza4d customer support using the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the support icon in the bottom-right corner of every page on the Platform.
• Operating Hours: Email support operates 07:00–24:00 WIB (UTC+7). Live chat agents are available around the clock.

Our customer support team speaks both English and Bahasa Indonesia fluently and is trained to handle all Account, technical, and responsible gaming inquiries professionally and confidentially.